Return Policy
Your feet are in good hands with our 30 days return policy, we want to make sure the shoe fits!
Eligibility for Returns:
- You can return any online purchase for a refund within 30 days of receiving the order.
- The item must be unworn, in new condition as received, and with original tags/ original shoe box or packaging
- Proof of purchase. I.e. Receipt, online order confirmation number.
- Returns/exchanges are reviewed and accepted in the country of purchase.
- Final Sale items cannot be returned or exchanged. Final Sale items include: gift cards, insoles, socks, underwear including bralettes, face masks, and items tagged final sale on our website and in Allbirds retail stores.
Please know we charge a flat fee of $4.00 if returning via the North Island and $5.00 if returning via the South Island. This will be deducted from your refund upon receipt of your return. If you are interested in an exchange, no return fee will be charged and we will cover the cost to ship your exchange pair(s) to you.
Please reach out to our customer service team at help@allbirds.co.nz if you have any further questions to confirm your purchase is in the right condition for a return and refund.
*Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders at Allbirds' stores or through our e-commerce site is contingent upon product availability and discretion in managing inventory. Allbirds explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.